Test Bank For Customer Service Skills for Success 7th Edition By Lucas
Test Bank For Customer Service Skills for Success 7th Edition By Robert Lucas, ISBN 10: 1259954072, ISBN 13: 9781259954078
Table Of Content
Part One The Profession
About the Author
Robert W. Lucas earned a B.S. in law enforcement from the University of Maryland in College Park; an M.A. with a focus in human resources development from George Mason University in Fairfax, Virginia; and a second M.A. in management and leadership from Webster University in Orlando, Florida. He is an internationally known award-winning author and learning and performance expert who specializes in workplace performance-based training and consulting services. Professor Lucas has more than four decades of experience in human resources development, management, and customer service. He has written and contributed to 36 books, training video leaders’ guides, and compilations. He also has taught training and development, diversity, and interpersonal and organizational communication at the master’s level for almost two decades at Webster University.